— Policy
Refund Policy
All sales final once shipped
Because our products are research chemicals whose integrity depends on chain-of-custody, all sales are final once an order has shipped. We cannot accept returns of opened or unopened vials.
Cancellation before shipment
You may cancel your order for a full refund at any time before we mark it as paid/shipped. Use the Cancel order button on your order page, or email biohelixprimelabs@gmail.com.
Damaged or defective items
If your order arrives damaged, or if a vial is defective, contact us within 48 hours of delivery with photos. We will send a free replacement or issue a refund for the affected item(s).
Wrong item shipped
If we shipped the wrong item, we'll cover return shipping and send the correct product at no additional cost.
Refund processing
Approved refunds are issued back to your original payment method (Zelle) within 3–5 business days of approval.
Non-refundable
Shipping fees are non-refundable except when the return is due to our error. Discounts and referral credits are not refunded in cash.