— Legal
Privacy Policy
Last updated: July 24, 2026
Information we collect
Account details (name, email, phone, shipping address), order history, communications you send us, and technical data (IP address, browser type, pages visited) to operate the site.
How we use it
To process and fulfill orders, send order and shipping confirmations, provide customer support, prevent fraud, comply with legal obligations, and (with your consent) send SMS or email updates.
Sharing
We share information only with service providers who help us operate the business: payment processors, shipping carriers, email/SMS providers, and hosting infrastructure. We do NOT sell your personal information.
Marketing and SMS
SMS alerts are opt-in. Reply STOP at any time to unsubscribe. Email newsletters include a one-click unsubscribe link in every message.
Cookies
We use essential cookies to keep you signed in and remember your cart. We do not use third-party advertising trackers.
Data retention
Order and account data is retained for as long as your account is active or as needed to comply with tax, legal, and accounting requirements.
Your rights
You may request access, correction, or deletion of your personal information by emailing biohelixprimelabs@gmail.com. California and EU/UK residents have additional rights under CCPA/GDPR, including the right to opt out of any sale of personal information (we do not sell).
Security
Payments are processed via Zelle; we never store card or bank credentials. Passwords are hashed. Traffic is encrypted with HTTPS.
Children
This site is not directed to individuals under 21. We do not knowingly collect information from minors.
Changes
We may update this Privacy Policy periodically. Material changes will be communicated by email or a notice on the site.
Contact
Privacy questions? Email biohelixprimelabs@gmail.com.